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Ken Belson has an article in the Business section of today's NY Times about quality assurance monitoring of telephone calls. According to the article, company management or outside contractors listen to roughly two percent of calls to call centers. The conversations are often recorded for later review, rather than monitored in real time. The president of a firm that audits calls is quoted as saying, "You could have a show on broadway just playing the calls." I presume that actually doing something like this without the permission of the voices recorded would provoke a swift public backlash. Nonetheless, I wonder if those ubiqitous warnings that "your call may be recorded/monitored for quality assurance or training purposes" legally restrict the use to the stated purposes (and other narrowly defined ones, such as reporting evidence of a heinous crime) in the relevant jurisdictions. Even if no general ban on recording conversations without permission applied, capitalizing on the recordings for commercial purposes could conceivably raise "right of publicity" (vs. conventional privacy) issues, as with the use of celebrity likenesses.
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